CapitaLand Limited - Annual Report 2015 - page 64

62 CapitaLand Limited
Annual Report 2015
CapitaLand has a regular review, assessment and
feedback process in relation to ESG topics. Key to this is
an annual Group-wide Risk and Control Self-Assessment
exercise which entails the identification, assessment and
documentation of material risks and corresponding internal
controls. Such material risks include fraud and corruption
risk, environmental risk, health and safety risk and human
capital risks which are ESG-relevant. Other existing channels
for feedback to ensure relevance of issues include:
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with government agencies
(e.g. Building and Construction
Authority, National Environment
Agency)
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Green Building Council
Social UÊ ,i}Տ>ÀÊ`ˆ>œ}ÕiÊÜˆÌ Ê}œÛiÀ˜“i˜ÌÊ
agencies and unions
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Workplace Safety and Health Council
UÊ ,i}Տ>ÀÊi“«œÞiiÊi˜}>}i“i˜ÌÊÃÕÀÛiÞÊ
Governance UÊ ˜}>}i“i˜ÌÊÜˆÌ Ê-iVÕÀˆÌˆiÃÊ ˜ÛiÃ̜ÀÃÊ
Association (Singapore) (SIAS) for
its annual Corporate Governance
Conference
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Trust Association of Singapore
(REITAS) and Investor Relations
Professionals Association (IRPAS)
Materiality
Through regular stakeholder engagement, CapitaLand
identifies and reviews material issues that are most relevant
and significant to the Group and its stakeholders. For
CapitaLand, priorities are ranked based on the likelihood
and potential impact of issues affecting business continuity
and development. For external stakeholders, priority is given
to issues important to society and applicable to CapitaLand.
Employees
CapitaLand actively engages its employees through
various avenues, including regular communication
sessions held by senior management, for effective flow of
information and alignment of business goals and objectives
across all levels of workforce. In 2015, more than 90% of
employees participated in the Group’s third Employee
Engagement Survey (EES). An independent consultancy
firm was appointed to administer the survey and to ensure
confidentiality in soliciting honest responses from the staff.
The survey findings are being analysed.
Customers
CapitaLand conducts regular resident satisfaction surveys in
all its serviced residences and tenant surveys at its shopping
malls and office buildings. The feedback obtained is reviewed
and relevant follow-up actions are taken to improve serviced
residents’ experience and improve service levels to tenants.
Supply Chain Management
CapitaLand proactively engages contractors and suppliers
on areas relating to quality of work and commitment to
environment, health and safety (EHS). For more information,
please refer to the EHS sub-section. CapitaLand also adopts
a strong stance against bribery and corruption. Third-party
service providers and contractors can provide feedback,
via a dedicated email address, in addition to the regular
feedback channels.
Sustainability Management
CapitaDNA (Vision, Mission, Credo and Core Values)
Stakeholders
People
(staff)
Investors
(including business
partners)
Customers
(tenants, shoppers, home
owners, residents)
Communities
(suppliers/contractors,
government agencies/
NGOs, environment,
community)
Respect and Integrity at all levels
Creativity to enhance value and pursue Excellence
Develop a high
performance culture that
embraces diversity and
teamwork
Deliver sustainable
shareholder returns
Create great customer
value and experiences
through high-quality
products and services
Contribute positively
to the economic,
environmental and
social development of
communities